Refund policy

Last updated October 4, 2026. This policy applies to Brag Studio, operated by Synosonic OÜ, and should be read with our Terms.

Brag Studio is preparing to open. The pricing shown is launch pricing; no payments are being accepted.

Cancel your subscription

Subscriptions renew monthly until cancelled. Use the Stripe billing portal from your account, or contact support if you cannot access it. Cancellation stops future renewals. Your current paid allowance remains available until the billing period ends. Cancellation does not automatically refund a charge. Unused monthly credits expire; they do not roll over or convert to cash. Mid-cycle plan changes are not currently supported.

Request a payment refund

Contact support within 14 days of a new subscription charge if you have not used its paid credits. We review requests individually, including service issues, duplicate charges and account usage. Completed generation incurs AI and rendering costs; consumed credits and trial credits are not ordinarily eligible for a cash refund. Mandatory consumer cancellation, withdrawal and refund rights always apply.

Failed video jobs

If a generation fails, its reserved Brag credits return automatically. If the original allowance expired while the job ran, the returned credits remain available for 24 hours. This is a credit return, not an automatic payment refund. We cannot refund ChatGPT usage already incurred with OpenAI.

How to contact us

Use our contact form, choose “Billing or refund”, and include your account email, the receipt or invoice reference, and a short explanation. Do not send payment card numbers. Approved payment refunds are returned through Stripe to the original payment method; bank processing times vary. We may ask for information to verify the account and charge.