One recurring question.
Pick the step customers ask about: matching headers, using your template or understanding a documented error. A 15-second clip can explain one of these clearly. It does not need to cover the whole import.
FOR THE FIRST SPREADSHEET YOUR CUSTOMER IMPORTS
CSV import help video
A CSV import video for the step you keep explaining.
Turn your import guide or product notes into a short help video. Show customers how one step works, then reuse it beside your importer, in onboarding or in a support reply.
MADE WITH BRAG STUDIO15 SEC · 16:9
YOUR PRODUCT, IN MOTIONMP4 FILMCOVER JPGONBOARDING COPY
Your instructions become the brief.
Start with a public help page or paste product notes and import instructions. Brag writes the explanation and chooses the visual approach. Add exact labels or a common question in your editable wishes after sign-in.
Use it again at the point of need.
Download the MP4, cover JPG and accompanying copy. After checking accuracy, publish it on your own help center or video host, or attach it to an onboarding message. Brag does not modify your importer or send customer messages.
ONE TASK, CLEARLY EXPLAINED
Explain the confusing part, using the real rules.
An import video is useful only if it matches your product. Supply the actual field names and steps that matter. Brag makes animated explanations from those materials; it does not record your live app. If a general website lacks import details, it can create a conceptual overview rather than inventing buttons or validation rules.
How to write a useful video brief ↗A BRIEF YOU CAN ADAPT
Harbor CRM is a fictional contact manager. In its importer, Full name maps to Name and Work email maps to Email. Explain why customers should check these two mappings before continuing. Use fictional sample rows. This is an animated help clip, not a screen recording. End with Review your mapping.
What went into this example?
We supplied written product instructions for fictional Harbor CRM: map Full name to Name and Work email to Email, then review the mappings before continuing. We asked for a help clip using these exact labels and fictional data, without invented import rules or a claim that it records a live app.
The agent chose the story, visuals, pacing, music and cover. Harbor CRM is a fictional product; its sample records and interface graphics are illustrative.
Read the video’s on-screen explanation
Start with the headers. Use the column names from contacts.csv as your source labels. Full name and Work email are the CSV headers; Name and Email are the Harbor CRM fields. Choose the field that fits each column. Pair each header with its field. Keep each sample value with the field it belongs to: Full name → Name; Work email → Email. Review your mapping. Check that each CSV column points to the right Harbor CRM field. Check both pairs.
A column-mapping example you can adapt
A column mapping tells the importer where each spreadsheet value belongs. In our fictional Harbor CRM example, the file's headers differ from the product's fields. The explanation needs to make the two relationships clear, then remind the customer to review them. Your own clip should use your actual labels and documented behavior.
| Column in contacts.csv | Field in Harbor CRM |
|---|---|
| Full name | Name |
| Work email |
What to include in your brief
- Describe the product, the customer and the one import question you want to answer.
- Include the relevant help text, exact labels and confirmed rules. A short explanation does not need the entire help center.
- Give the supported next action and use fictional sample records. Keep your detailed import requirements beside the finished video.
PUT IT WHERE THE QUESTION COMES UP
Place the clip beside the import instructions.
Keep the detailed help article beside the video so customers can check the full requirements. Use a 15-second clip for one question; choose a longer film in your studio when the documented task needs more explanation. Review the result whenever your import labels or behavior change. Your private Brag downloads last 30 days, so download the files and host any lasting help content yourself.
Read our video brief guide ↗A FEW GOOD QUESTIONS
Before you hit generate.
Use your actual import instructions and review the result before sharing.
Can I start with our existing CSV import help article?
Yes. Add its public HTTPS URL or paste the relevant product and import instructions as notes. Brag uses the available text and branding. After sign-in, your wishes stay editable so you can specify the customer question, exact field names or next action.
What if I only have a product website?
A website is enough to start. If it does not explain the import behavior, Brag can make a conceptual preparation clip. For an accurate explanation of particular buttons, mappings or errors, add those actual instructions to your wishes or notes.
Is this a recording of our importer?
Brag creates an animated explanation from your materials. It does not record or operate your live app. The example uses a fictional CRM and illustrative graphics. Review labels, rules and sample data before sharing your own film.
What does the free starter include?
Eligible new accounts can make a 15-second Standard video without a credit card. Trial videos have a watermark. You receive an MP4, cover JPG and accompanying copy, with private downloads available for 30 days. Fifteen seconds is the film length; generation can take 20 minutes or more.
Can I explain a longer import workflow?
Yes. The starter is 15 seconds in landscape 16:9. The signed-in studio offers lengths up to 60 seconds and 16:9, 4:3, portrait 9:16 or square 1:1. The credit cost appears before generation. Choose enough time for the documented task to remain readable.
Will this fix import failures or eliminate support tickets?
The film explains your supported process. It cannot repair the importer, validate a customer's file or guarantee fewer tickets. Keep your written requirements available and update the explanation when the product changes.
SMALL VIDEO. USEFUL JOB.
Give the next customer a clearer starting point.
Make my free import video ↗15 seconds · Standard · Trial watermark · 30-day private downloads